Frequently Asked Questions
Your order will be shipped straight away (within 2 business days) and should arrive within 8 business days (max) for standard post, or 5 business days (max) for express. If an order does not arrive within this time frame, please contact us and we will contact Australia Post on your behalf.
We've done our very best to keep shipping affordable. Regular post is a flat rate of $11.95 or free for orders over $150 (excludes value of gift cards). Express post is $15.95 for all orders. There are alternative rates for bulky items. These will be shown on the individual product pages.
You will be sent an order confirmation email (or text) that includes Australia Post tracking details. Remember to check your junk/spam folder if you haven't received an email confirmation. If you're not sure, please contact us and we'll be happy to help you.
No, but I can deliver! During the checkout procedure, select "local delivery". There is a small fee of $5 for delivery. For larger orders, delivery is free. This service is for Rockhampton and Gracemere residents.
Yes. We have a 100% money back guarantee. Please refer to our refund policy.
If you are expecting an email and haven't received one, please check your junk/spam folder. It is a good idea to add cath@thetoychestaustralia.com to your contacts so you can be sure of receiving future communications. If you can't get through to us using email or our contact form, please send a message via Facebook or Instagram.
The Toy Chest is a small family business. As a family, we have faced and continue to face some big struggles, and this business is a vital support to us. When you buy from us instead of a "big box" store, you are helping real people in a real way, and in return, we go above and beyond for you as our customer. You can read a little about our family in the About Us section.
At The Toy Chest, we are committed to providing sustainable, high quality, safe and educational toys that above all, bring joy! We strive for excellence in customer service and continuously work to improve our business based on strong ethics. Learn about us, including our support for the environment and Ronald McDonald House Charities in the About Us section.
Absolutely! In fact, our gift wrapping service is FREE on request. You can add the "Gift Wrapping" product to your cart to indicate you would like your items wrapped, or contact us as soon as you order. We can add a little note on a card if you wish, and even post directly to your recipient - simply let us know your requirements in the "Order Notes" box on the shopping cart page.
Yes, you can purchase a gift card here. This gift card is a digital product, meaning it is not a physical card, but will generate a special code that will be sent in an email for you (or your recipient) to use as store credit. Gift cards are non-refundable.
The best way is to sign up for our email list. This will make you a Toy Chest VIP and give you access to exclusive offers. Sign up here : BECOME A VIP
Not at this time, sorry.
Nope. The Toy Chest is an ecommerce store, meaning we operate entirely online. We are a small family business, so our office and inventory is kept at our home and we don't have a shop-front. However, if you are local to Rockhampton or Gracemere in Queensland, I offer a delivery service. You can select this option during the checkout procedure.
Afterpay is a service that allows you to make and receive purchases right away while paying for them over four interest-free payments made every 2 weeks. At the checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay while returning customers simply log in to make their purchase. The first payment is made at the time of purchase. Learn more here.
