Frequently Asked Questions
The Toy Chest is a small family business. As a family, we have faced and continue to face some big struggles, and this business is a vital support to us. When you buy from us instead of a "big box" store, you are helping real people in a real way, and in return, we go above and beyond for you as our customer. You can read a little about our family in the About Us section.
At The Toy Chest, we believe that children learn and develop best through self-directed play. We are committed to providing sustainable, high quality, safe and educational toys that above all, bring joy! We strive for excellence in customer service and continuously work to improve our business based on strong ethics. Learn about us, including our support for the environment and Ronald McDonald House Charities in the About Us section.
Absolutely! In fact, our gift wrapping service is FREE on request. You can add the "Gift Wrapping" product to your cart to indicate you would like your items wrapped, or contact us as soon as you order. We can add a little note on a card if you wish, and even post directly to your recipient - simply let us know your requirements in the "Order Notes" box on the shopping cart page.
The best way is to sign up for our email list (on home page) - this will make you a Toy Chest VIP - not only will you automatically receive a FREE gift with EVERY order, you will be notified of upcoming sales and exclusive offers. We also have an affiliate program that will reward you for referring customers.
We've done our very best to keep shipping affordable. Fees start at $9.95 and are tiered according to order value. Please refer to the table in our shipping policy. Orders over $150 ship free.
Your order will be shipped straight away (within 1 business day) and should arrive within 8 business days (max) for standard post, or 4 business days (max) for express. If an order does not arrive within this time frame, please contact us and we will contact Australia Post on your behalf. Rest assured, lost items will be fully refunded (though it very rarely happens).
You will be sent an order confirmation email that includes Australia Post tracking details. If you're not sure, please contact us and we'll be happy to help you.
Yes. We have a 100% money back guarantee. Please refer to our refund policy.
Not at this time, sorry.
Nope. The Toy Chest is an ecommerce store, meaning we operate entirely online. We are a small family business, so our office and inventory is kept at our home and we don't have a shop-front. However, if you are local to Rockhampton or Gracemere in Queensland, pick-up (Gracemere) is free, and for orders over $50 I will also deliver for free. You can select these options during the checkout procedure.
If you are expecting an email and haven't received one, please check your junk folder. It is a good idea to add firstname.lastname@example.org to your contacts so you can be sure of receiving future communications. If you can't get through to us using email or our contact form, please send a message via Facebook or Instagram.
Afterpay is a service that allows you to make and receive purchases right away while paying for them over four interest-free payments made every 2 weeks. At the checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay while returning customers simply log in to make their purchase. The first payment is made at the time of purchase. Learn more here.
Our Baby & Kids section (link in footer) will connect you with a selection of recommended online businesses who provide high quality products and services for babies, children and parents. Please be aware that links in this menu will take you to other websites and The Toy Chest may receive a commission for any purchases you make.
Yes, you can purchase a gift card here. This gift card is a digital product, meaning it is not a physical card, but will generate a special code that will be sent in an email for you (or your recipient) to use as store credit. Gift cards are non-refundable.
Yes. During the checkout procedure you can opt to pick up (Gracemere) for free or, if your order is over $50 value, I will personally deliver for free.
Our affiliate program allows you to earn a commission on any sales resulting from customers you have referred to us. It is free and easy to join. You will be given a special link to share that will keep track of your referrals.