Refund policy

If your item is damaged, not as described, or you are not happy for any reason, let us know straight away and we will do our best to rectify the situation. Contact cath@thetoychestaustralia.com - if we can't resolve the issue to your satisfaction, you can return your purchase for a full refund.

Our 30-day return policy means you have 30 days after receiving your item to request a refund.

We’ll send you a return shipping label (so we cover the cost), as well as instructions on how to send the item back.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Cancellation

You can cancel your order at any time for a full refund by contacting cath@thetoychestaustralia.com. If the item has already been posted, you will be required to send it back at your own expense before being refunded.

Exchanges

The easiest way to make an exchange is to return the item you have for a full refund, then make a separate purchase for the new item.

Refunds

Once you have returned the item, you’ll be automatically refunded on your original payment method. Please remember it can take a day or two for this payment to process.